5.1 Accessing Additional Canvas Support

Use Instructure's Live Support & Online Documentation

Canvas is one of several products developed by Instructure. As part of our contract, all students, staff and faculty have access to Instructure's support services including a 24-hour Canvas Support Hotline at 1 (833)228-9829. You can also chat with a live representative - Chat with Canvas Support. Links to an external site. Additionally, Instructure maintains an extensive library of documentation to assist faculty and students with the transition to Canvas.

• Canvas Instructor Guide (Documents) Links to an external site.
• Canvas Student Guide (Documents) Links to an external site.
• Canvas Instructor Guide (Videos) Links to an external site.

Use the Canvas Help Menu

A variety of online resources and training opportunities can be accessed directly inside of Canvas; to access them, use the Help button located at the bottom of the Global Navigation menu, which is located along the left-hand border of this page. The Help menu includes the following resources:

• Canvas Support Hotline:  1(833) 228-9829
• Canvas Training Portal (which includes a subscription-based learning library Links to an external site. and calendar of live training sessions Links to an external site.)
• Live chat support for faculty & students
• Resources for UIUC Canvas users

Additional Canvas Resources

• Canvas YouTube Channel
• Instructure Canvas Community on Vimeo
• Growing with Canvas Links to an external site. (from Instructure)
• LinkedIn Learning Canvas Courses Links to an external site.

Need help getting started? Instructure Support | UIUC Canvas Support